Dana runs an artwork portfolio site that she’s hosted with Web Hosting Hub for the last 4 years. We asked Dana to tell us about her user-experience with Web Hosting Hub (commonly called HUB for short), the sister company of Inmotion Hosting.
Hello, Dana! Can you tell us a bit about yourself and what you do?
I am an illustrator and designer working primarily in print media, though I occasionally make things for the web as well. I currently live outside the Coeur d’Alene area with two German shepherds. When I’m not drawing, you’ll probably find me reading or playing piano loud enough to wake the dead.
Can you describe your hosting plan and the nature of your site?
With so many website hosting services available, what made you choose Web Hosting Hub?
I first looked into HUB on a friend’s recommendation. She said they had excellent customer service, and after being with them four years I can say that this has consistently been one of the highlights of hosting with them. I have had numerous questions and they have always gotten back to me promptly. I usually like to contact them through email because it allows me to link to whatever I’m having issues with, but you can also reach them 24/7 by phone or live chat.
"…they had excellent customer service…"
Are there any areas where Web Hosting Hub could improve?
I don’t have any major issues with the service, but there are a few minor annoyances. The email account that comes with the site is slow; when you have a lot of professional correspondence to send out this is a real pain. There used to be an excellent analytics service that you could access through the cPanel, but sometimes it went down and eventually they got rid of it. The analytics service that they have now is alright, but not as good as the old one. My guess is that HUB contracts out these services, so if something goes wrong with them, there might not be much HUB can do besides find a new contractor. HUB also has an extensive trouble shooting database built from previously asked questions; this sounds like a good thing until you try sifting through it. My advice is to skip the frustration and just contact HUB directly if you have a question. You will get your answer far more quickly.
"My advice is to skip the frustration and just contact HUB directly if you have a question."
What are their backup and security options? Do you feel that their servers are safe enough to store the customer data of small businesses like your own?
I have used their Backup Wizard to create an archive of my site, and this feature was easy to use. I think there is also a backup option that HUB will maintain for you for a small fee, but I have never tried it. They also offer services like password protected directories and hotlink protection, but I currently don’t use these. My print shop is hosted on a printing site and merely links back to my site, so I don’t conduct e-commerce on my own site. I’m not storing customer information or credit card encryptions. However, I can see from all the options in cPanel that HUB is well equipped to handle e-commerce, so I’m confident I could host a store in the future if I chose to. I’ve never had my site hacked or compromised (fingers crossed), so I feel their basic security is reasonably good.
"I’ve never had my site hacked or compromised…"
How often do you experience downtime, and how does Web Hosting Hub respond to this problem?
I check my site every day, and I’ve always been able to access it, so if something goes down I assume they fix it very quickly. Occasionally the customer service phone lines go down for scheduled maintenance, but they are punctilious about emailing ahead of time to let everyone know this will happen.
Would you recommend Web Hosting Hub to others?
Yes, I would. They provide all the things I most value in a web host: extreme reliability, great server speed, and outstanding customer service.
"…extreme reliability, great server speed, and outstanding customer service"
Dana, I want to thank you for your time sharing your experience with Web Hosting Hub. Is there anything else we should know about them?
HUB has so many apps (over 300!) that you can easily apply to your site. I feel sort of bad that I haven’t used a single one of them, but it’s nice to know they’re available. They’re got WordPress, Joomla, Drupal, Open Cart, PrestaShop, and MediaWiki, to name just a handful of the more popular ones. Even though my current site is quite basic, I’m glad I have access to all these advanced options because it means my site has plenty of room to grow should it need to down the road.
Thank you Dana.
To learn more about the host, please read our editor’s Web Hosting Hub review.