WPX is an independent web hosting company that specializes in high-speed WordPress hosting and has a unique take on customer service. This review explores the advantages and potential drawbacks of WPX, and covers aspects like their pricing, performance, support, and key features.
We also examine WPX’s hosting plans, server technology, and unique selling points such as their custom-built CDN and “Fix-For-You” support guarantee. Let’s dive in.
Table of Contents
- What Is WPX Hosting?
- Where Is WPX Hosting Located?
- What Are the Main Benefits of Using WPX?
- What Are the Possible Drawbacks of Using WPX?
- What Are the Types of Hosting They Offer?
- How Much Does It Cost?
- Where Are WPX’s Datacenters?
- Is WPX Fast?
- What Is WPX’s Uptime Guarantee?
- What Control Panel Does WPX Provide?
- Does WPX Provide With a Free Website Builder?
- Does WPX Provide Free Emails?
- How Many Databases Can I Host on a WPX Plan?
- How Many FTP Accounts Can I Host on a WPX Plan?
- How Many WordPress Websites Can I Host on a WPX Plan?
- Does WPX Offer Staging for WordPress Sites?
- Does WPX Offer 1-Click WordPress Installs?
- What Customer Support Does WPX Offer?
- How Does WPX’s “Fix-For-You” Guarantee Work?
- Do I Get Free Website Migration?
- What Is WPX’s Money Back Guarantee?
- Can I Get Root Access With WPX?
- Is WPX Secure?
- Does WPX Give a Free Domain Name?
- 5 WPX Hosting Alternatives
- Does WPX Hosting Have Any Discounts?
- Verdict: Is WPX Recommended?
What Is WPX Hosting?
WPX is an independent web hosting company founded in 2013 by Terry Kyle and Georgi Petrov that specializes in WordPress hosting. Their unique selling point is their emphasis on solving hosting problems through their own independent solutions rather than pushing the responsibility onto third parties. An example is their hand-built CDN. WPX also proudly runs their own dog charity via the “Every Dog Matters” foundation.
Where Is WPX Hosting Located?
WPX Hosting is located in Sofia, Bulgaria.
What Are the Main Benefits of Using WPX?
There are six main benefits of using WPX. Firstly, WPX is fantastically optimized for WordPress sites. Secondly, it offers generous storage, bandwidth, and website capacity. Thirdly, pricing is clear and straightforward with no hidden fees. Fourthly, customer support response times are rapid. Fifthly, WPX provides complimentary website performance optimizations. Lastly, they commit to promptly resolving hosting-related issues through their unique “Fix-For-You” guarantee.
What Are the Possible Drawbacks of Using WPX?
There are three possible drawbacks of using WPX. Firstly, they do not offer plans with unlimited storage, bandwidth, and websites. Secondly, WPX is more expensive compared to other hosting services and does not throw in a free domain. Finally, they only offer hosting for the WordPress content management system.
What Are the Types of Hosting They Offer?
The 2 types of hosting WPX offers are Managed WordPress hosting and WooCommerce hosting. Each type comes in 3 tiers to cater to the varying resource needs of individuals, businesses, and large enterprises.
It’s helpful to understand the features and limitations of these 2 types of hosting when choosing a WPX plan.
Managed WordPress Hosting
Managed WordPress hosting is a type of hosting that’s optimized for the WordPress content management system (CMS) and provides ongoing maintenance server services from their team. WPX offers 3 tiers of Managed WordPress hosting: Business, Professional, and Elite.
Their Business plan is their entry-level option priced at RM93.74 per month. This plan accommodates up to 5 WordPress websites and includes 15GB of storage, 200GB of bandwidth, and 1 GB RAM per site. It also includes 3 PHP workers per site and 1 CPU core.
Key features across all plans include 1-Click WordPress installs, LiteSpeed Server technology with caching, daily malware scans, and 24/7 dedicated WordPress tech support.
WooCommerce Hosting
WooCommerce hosting is hosting that’s optimized for the WordPress eCommerce plugin WooCommerce. WPX provides three tiers of WooCommerce hosting: Powerstore, Superstore, and Hyperstore.
The Powerstore plan is their most affordable plan at RM131.27 per month. It supports up to 1 website and includes 20 GB of storage, 300 GB of bandwidth, and 4 GB RAM per site. Users also get 4 PHP workers per site and 2 CPU cores. All their plans include 1-Click WordPress installs, SSD Storage, and LiteSpeed Server technology with caching. These are complemented by advanced security measures such as daily malware scans, brute-force protection, and a managed Web Application Firewall (WAF).
Does WPX Offer Unmanaged Hosting?
No, WPX does not offer unmanaged hosting, which is where the user is left responsible for server management, including updates, security, and maintenance. WPX only offers managed hosting solutions, which means users are automatically relieved of technical server management tasks.
Does WPX Offer Windows Hosting?
No, WPX does not offer Windows hosting. WPX specializes in hosting solutions that support the Linux operating system (OS) only.
• All plans include SSD storage, CDN and LiteSpeed technologies.
• 30-day money-back guarantee.
How Much Does It Cost?
The cost of WPX hosting plans starts at RM112.46 per month for the WordPress Business plan and reaches up to RM674.96 per month for the WooCommerce Hyperstore plan. WPX gives you the option to contact them for a custom plan and price if you require more resources. This flexibility ensures that WPX is able to accommodate a wide range of hosting needs and budgets.
Is It Better to Opt for Monthly or Annual Plans?
It is better to opt for annual plans over monthly plans with WPX as they offer discounted prices of up to 17% off for their yearly plans. WPX also provides 2 months of free service when you pay annually, which gives you even more savings compared to the month-to-month payment option.
Where Are WPX’s Datacenters?
WPX has 3 datacenters located in Chicago, USA; London, UK; and Sydney, Australia.
Is WPX Fast?
Yes, WPX is fast. They use high-performance SSD storage for quicker data access, and a completely custom-built CDN called XDN for rapid WordPress content delivery worldwide. A CDN (Content Delivery Network) is a tool that uses a server network to speed up the delivery of web content to visitors.
WPX also offers a free site speed optimization service to all customers for enhanced website loading times. They use methods such as installing optimized cache plugins, minifying CSS/JS files, compressing images for reduced bandwidth usage, and performing database cleanups. This comprehensive approach ensures significant improvements in site performance.
How Does WPX Hosting’s CDN Work?
WPX Hosting’s CDN works by utilizing their custom-built XDN (eXceptional Delivery Network) to leverage a network of 37 servers all around the world. This is used to deliver web content to users more quickly by caching it across these multiple locations worldwide. For instance, a site hosted in WPX’s Chicago data center performs well in North America, but the XDN cleverly copies popular content to servers around the world to speed up access for international visitors.
WPX’s XDN is totally custom built by the WPX team specifically for WordPress hosting. Their speed has surpassed many other web hosts in independent speed tests. The service is available to all WPX customers.
What Is WPX’s Uptime Guarantee?
WPX’s uptime guarantee promises 99.95% uptime. They ensure that websites hosted on their platform are reliably online for all users and visitors. The company provides compensation for any service disruptions originating from their end if uptime falls below 99.95%.
What Control Panel Does WPX Provide?
WPX provides their own custom-built hosting control panel. WPX’s control panel enables straightforward navigation across various features and settings. Users are able to use it to manage websites, databases, email accounts, FTP users, and DNS settings, as well as access the file manager, backups, and WPX cloud services.
The navigation bar includes sections like Dashboard, My Service, My Account, Support, and Migrations, with general information readily available on the sidebar. The control panel also gives users a knowledge search bar that provides suggestions and answers to their queries when they log into their WPX Hosting account.
Does WPX Provide With a Free Website Builder?
No, WPX does not provide a free website builder. They offer tools for website management and development, but a free website builder is not part of their standard hosting packages. They recommend the installation of WordPress website building plugins such as Elementor, which has a free tier.
Does WPX Provide Free Emails?
Yes, WPX provides free email services with their hosting plans. Customers are able to create unlimited email accounts associated with their domain names.
How Many Databases Can I Host on a WPX Plan?
You can host an unlimited number of MySQL databases on a WPX hosting plan. This feature allows for extensive flexibility in managing multiple websites or applications simultaneously.
How Many FTP Accounts Can I Host on a WPX Plan?
You can host an unlimited number of FTP accounts on a WPX plan. This provides extensive access and management capabilities for your website’s files and directories.
How Many WordPress Websites Can I Host on a WPX Plan?
The number of WordPress websites you can host on WPX ranges from 5 – 35 websites depending on the plan you select. The Business plan allows up to 5 websites, the Professional plan accommodates up to 15 websites, and the Elite plan supports up to 35 websites.
Does WPX Offer Staging for WordPress Sites?
Yes, WPX offers staging for WordPress sites. Staging allows users to create a copy of their WordPress site for testing and development purposes before making changes live on the actual website.
Does WPX Offer 1-Click WordPress Installs?
Yes, WPX offers 1-click WordPress installs. 1-click installations enable users to easily and quickly set up the WordPress CMS from their dashboard and begin building their site.
• On-demand backups, high-speed CDN, staging, malware scans and more!
• 30-day money-back guarantee.
What Customer Support Does WPX Offer?
WPX offers 24/7 customer support through live chat and email. They are known for providing fast assistance that goes beyond the ordinary scope of typical web host support. They also offer a unique “Fix-For-You” guarantee which prioritizes customer satisfaction and goes above and beyond the usual scope of web hosting support.
How Does WPX’s “Fix-For-You” Guarantee Work?
WPX’s “Fix-For-You” guarantee works by getting their support team to directly resolve any issues with your site rather than just offer advice or forward a troubleshooting article. The guarantee promises that if you run into a technical issue affecting the normal operation of your site, their Support Team quickly fixes the issue for you at no charge. This 24/7 service covers tasks like setting up redirects, changing DNS settings, WordPress installations, and SSL and HTTPS configurations. They also take care of XDN setup, debugging, malware cleanup, site migration, and speed optimization, all at no extra cost. Simply reach out to their team on Live Chat to start the process.
How Fast Is Their Live Chat Support?
WPX’s live chat support is remarkably fast and they claim that 99% of requests are responded to in less than 30 seconds. This ensures near-instant assistance for any inquiries or issues about your hosting account or website.
Do I Get Free Website Migration?
Yes, you get free website migration with WPX and they also include email migration with this. They offer 5 free website migrations for Business Accounts (5 site plan), 15 for Professional Accounts (15 site plan) and 35 for Elite Accounts (35 site plan).
What Is WPX’s Money Back Guarantee?
WPX offers a 30-day money-back guarantee. This allows customers to try their hosting services risk-free and receive a full refund if they are not satisfied within the first 30 days of service.
How to Cancel WPX Subscription
To cancel your WPX subscription, follow 4 steps. First, log in to your WPX account by visiting their website and accessing the login page. Second, navigate to your hosting plan by clicking on ‘My Services’, then ‘WordPress Hosting’. Locate the plan you wish to cancel. Click the ‘Manage service’ button next to it. Third, initiate the cancellation request by selecting the ‘More Billing Options’ button, then choose ‘Cancel Service’ from the popup menu and confirm by clicking the ‘Cancel Service’ button again. Lastly, provide feedback and confirm the cancellation by filling in the reason for leaving and any additional comments. Acknowledge the deletion of your websites and backups by checking the relevant box and then click ‘Request Cancellation’ to complete the process.
How to Get A Refund from WPX?
To get a refund from WPX, follow 4 steps. Firstly, ensure you are still within the 30 day refund period. Secondly, submit a cancellation request by accessing your Client Area on the WPX website and formally requesting service termination. Thirdly, stop any automatic payments by canceling any set up via credit card or PayPal; for PayPal, manually end the subscriptions to prevent future payments. Lastly, formally request your refund by going to the ‘Cancel’ section in your WPX account. The 30-day refund policy covers the service fee for both monthly and annual subscriptions, but not domain-related costs or certain paid services.
Can I Get Root Access With WPX?
No, you can’t get root access with WPX. Root access refers to the highest level of administrative privilege on a server. WPX only offers managed hosting services and this means that their team is responsible for handling server management and technical aspects and does not open root access to customers. This also means that they only support the programming languages that are most relevant to WordPress websites.
Is Python Supported?
No, WPX does not natively support Python on its hosting platforms. Python is a high-level, interpreted programming language. WPX’s services are primarily optimized for PHP and WordPress hosting.
Is Node.js Supported?
No, WPX does not support Node.js on its hosting platforms. Node.js is a runtime environment that allows JavaScript to be executed on the server side. WPX’s focus is mainly on PHP and WordPress hosting services.
Is WPX Secure?
Yes, WPX is secure. They offer daily malware scans, managed web application firewalls (WAF), DDoS protection, and SSL certificates. All of these security features are aimed at ensuring high levels of security for hosted websites from a range of cybersecurity threats.
Is a Free SSL Certificate Included?
Yes, a free SSL certificate is included with WPX hosting plans. An SSL (Secure Sockets Layer) is a standard security technology that establishes an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private. WPX lets you set up a SSL easily at no extra cost.
Do I Get Free Website Backups?
Yes, you get free website backups with WPX. They provide 28 days of automatic backups and unlimited on-demand backups for no extra cost. Having backups of your site ensures that you’re able to restore your website in case of data loss or corruption.
Does WPX Give a Free Domain Name?
No, WPX does not provide a free domain name. You need to purchase the domain separately from their hosting services. Once you have your domain, you must connect it to your WPX hosting account via their nameservers.
What Are WPX’s Nameservers?
WPX’s nameservers are: NS1.WPX.NET, NS2.WPX.NET and NS3.WPX.NET. These nameservers are used to point your domain to WPX, which transfers the active DNS zone to their control. All custom DNS records like MX, CNAMEs, and TXT must be added to WPX to maintain the functionality of any external services associated with your domain. WPX support is available to help if you need assistance with transferring these records.
5 WPX Hosting Alternatives
There are 5 alternatives to WPX Hosting that are worth looking at:
1. Hostinger
Hostinger is a strong alternative for budget-conscious users. Hostinger provides affordable hosting solutions with prices starting at RM8.96 per month. WPX is known for its high-speed performance and customer support, and excels in WordPress hosting. Hostinger offers great value for money and a user-friendly custom control panel (hPanel).
2. Bluehost
Bluehost is officially endorsed by WordPress and has data centers in the US. WPX excels in speed and customer service, whereas Bluehost offers a more traditional hosting experience with comprehensive tools and services. Bluehost is a solid choice for users targeting US audiences.
3. Cloudways
Cloudways differentiates itself with a managed cloud hosting approach. They offer flexibility and choice among various cloud providers like AWS and Google Cloud. This contrasts with WPX’s focus on managed WordPress hosting. Cloudways appeals to those who desire more control over their hosting environment and cloud provider selection.
4. Kinsta
Kinsta sets itself apart from WPX by offering a more premium WordPress solution. Kinsta leverages the premium tier of Google Cloud Platform and offers advanced features such as specialized caching technologies, comprehensive staging environments, and advanced security features.
5. SiteGround
SiteGround’s managed WordPress hosting includes automated updates and expert support, while higher plans feature advanced tools like staging and Git integration. They’re more expensive than WPX but also offer more types of hosting.
Does WPX Hosting Have Any Discounts?
Yes, WPX Hosting offers discounts for their yearly plans, as well as promotional deals (e.g. up to RM900 off) during significant sales events like Black Friday. Check their website or sign up for their newsletter to stay informed about current promotions and discount offers.
Verdict: Is WPX Recommended?
WPX is recommended as an excellent WordPress web hosting provider that delivers fast speeds and fantastic customer support. They are dedicated to performance and offer an impressive custom CDN. Their “Fix-For-You” support promise also stands out.
Just be aware of downsides like the lack of unlimited storage, bandwidth, websites, and the absence of a free domain.
• All plans include SSD storage, CDN and LiteSpeed technologies.
• 30-day money-back guarantee.
WPX Hosting
From
RM93.74
monthly