|Up for:||Overall uptime:|
|US (W)||US (E)||London|
|Recommended For||Key Features|
✓ Full Range Host
I would like to preface this review with this statement:
For 3+ years straight Site5 was the most incredible host I’ve ever had the pleasure of working with. Support was incredible and fast, their tech team was very knowledgable, and their pricing was competitive.
Not anymore, they sold out the entire company to EIG. EIG has a history of buying great hosting companies and running them into the ground. They outsource support, switch to terribly underpowered server centers, and completely dodge any kind of existing tickets or concerns. Avoid this company at all costs now! I really hate to say it, but it’s true, they deleted the email associated with my account, and now I have to wait for over 2 hours to even connect with an outsourced support agent.
Sad, they were such an amazing hosting company too… (source)
For years the Site5 servers were very stable. If my memory serves well, all down times were scheduled maintenance and I was well informed ahead of time. I think I never ever encountered surprised service interruption, not even had to ask them to restore backups, repair databases, or whatsoever. (I used to make this kind of requests with previous providers.) (source)
Around the middle of 2016 their support started getting worse and worse until now it’s non-existent. I don’t know if they got bought or what. Lately their up time has gone down, most of my sites hosted with them (over 30) have been hacked in the last few weeks, and they are providing zero support. They brag about their restore from backup service, but I have a website I’ve requested restored over 24 hours ago and they haven’t even acknowledged the ticket. You can tell a company is in trouble when their Twitter replies all start with, “we apologize…” https://twitter.com/site5/with_replies. I give them one start only because zero was not an option. After this latest experience with zero support, I’m in the process of moving my sites to InMotion. (source)
I’ve been with @site5 for about 6 years now. love them. was reported a hack to a wordpress blog before I even knew it happened. (source)
@site5 Thanks for making my hosting transition seamless! Dawn in support has been amazingly patient. Really appreciate all the help! :D (source)
Do you have any experience with the host? Have your say on Site5 here.
By· Last updated on
Nearly everyone has a website they need to host these days, but not all of them understand – or even wish to understand – how to add custom coding and design elements to their web pages. If you are one of those who is interested in design and development, you need a web hosting service that provides the features and the leeway you need to put your mad skills to work. Site5 does just that – and more.
Site5 is just one brand under the umbrella of the World Wide Web Hosting company located in Fayetteville, Arkansas, USA. The company’s inception was back in 1999, when it was founded by Matt Lightner and Rod Armstrong as a small upstart offering user-friendly and reliable, yet powerful and fast, web hosting. This pair of founders is still on the payroll, however they have handed the management reins over to the current CEO Ben Welch-Bolen and President Joel Brown. Although there isn’t an actual physical headquarters where staff meetings take place, it looks like Site5 provides a fun work atmosphere, if their whimsical company description (elves working in a forest of magical technology) is any indication.
This company has access to 23 different datacenters across the globe, located in the US, Canada, South America, the UK, Europe, Australia and Asia. Customers can choose the location of their preferred server, but additional fees might apply to migrate from an assigned datacenter. Cloud hosting is only available in the Dallas, Texas and Amsterdam, the Netherlands, datacenters.
You will find that the differences between Site5 and their competitors start with the company philosophy. For one thing, their staff is 100 percent remote. Not only this an admirably green way to do business, it allows them to employ the best of the best throughout the world. Reliable and guaranteed performance is the principle they apply to providing web hosting packages to their customers – everything from shared hosting to a full gamut of cloud hosting options, reseller accounts, semi-dedicated, managed VPS and dedicated servers. To access all the features of your hosting plan and your Site5 account, including the cPanel control panel, the company provides a proprietary portal referred to as “Backstage.”
Another Site5 corporate philosophy is to limit the number of shared hosting accounts that reside on a single server. Sure, they could make more money by using fewer servers and cramming them full of data, but that isn’t the way Site5 works. In fact, they provide a 99.9 percent uptime guarantee based on technical analysis of server configurations, their years of experience in formatting the structure and architecture of their network, as well as continually upgrading to the latest, most reliable hardware available.
Site5 offers more than an uptime guarantee. They also guarantee customers a six-hour response time to support issues; if a customer support representative doesn’t get back to you within this timeframe, you are eligible for a $1 credit to your account, per ticket. A hefty 45-day, 100 percent money back guarantee applies to all shared and reseller hosting packages.
Not to say Site5 is a bad host. They are around for years and they definitely have their advantages. However for price starting at $8.95, there are better options available like Inmotion Hosting and HostGator Cloud. That being said, if you do decide to go with Site5, you should know that you are covered with 45-day money back guarantee, as the exit strategy in case of dissatisfactions.