While it certainly isn’t the biggest or the oldest web hosting provider in Southeast Asia, IPServerOne is a company that offers a full range of web services to the local Malaysian market– and thus you might be interested to learn about their reliability, speed and more if you run an online business in this area.
This is What We Found About IPServerOne
As of 2017, IPServerOne has been in business for about 14 years, founded by Lee Cheung Loong. From its humble beginnings of one employee working from a small office in a shopping mall, IPServerOne has expanded today to serve over 50,000 customers with a team of 50 employees across two offices in Kuala Lumpur.
Mr. Lee continues to oversee operations and leads the team in devising cutting edge technology and innovations in the field of web hosting. The company’s partners and employees are invested in the business and it sounds like a pretty cool place to work.
What Does IPServerOne offer the Website Owner?
Offerings from IPServerOne are comprehensive and include Dedicated Server Hosting, Cloud Hosting, Co-Location Services, Email Hosting, Web Hosting, Domain Name Services, Managed Services and Migration Services.
You will find all the usual features of shared web hosting at IPServerOne with their SME, or small business, plan. There are a number of advanced website development and management tools included in their hosting plans, such as CRON jobs, SSH/Shell access, custom error pages, network tools and image manager.
The control panel that comes with most of their hosting plans is DirectAdmin, an open source panel that supports Linux. There is an option to use cPanel or Plesk with some plans.
The quality and reliability of any web hosting service all begins with infrastructure. IPServerOne designed their datacenter with a focus on the ability to easily grow and scale hardware and, consequently, clients and services.
There are three datacenter locations and they provide an online tool to test both speed and connectivity from any of the three locations.
They use their own Border Gateway Protocol network – an uncommon feature in Malaysian web hosts. Their network of 1,000 servers uses direct peering and eight upstream providers to best route traffic while promoting advanced availability and redundancy of hardware, internet connections, internal networks and N+2 backup power.
IPServerOne’s uptime guarantee is 99 percent and allows for a credit of hosting fees, on a sliding scale, depending on how much time your website is down in any given calendar month.
How do They Support Their Customers?
Although there are not a lot of reviews about the service from IPServerOne available, their customers seem to be a happy lot on the whole, describing customer support as “responsive.”
As is usual with most web hosts these days, support is available via email 24/7/365. Phone support is an option, but only for limited days and times. But with a relatively small customer base, it’s not unreasonable to expect a very timely response. An online knowledge portal offers an immediate self-help option for common issues.
There is a 30-day money back guarantee in place in case you give IPServerOne a try and decide that their service really doesn’t fit your needs.
Thinking of Trying IPServerOne?
If your business is based in Malaysia, you will probably get good speed and connectivity results when you choose one of IPServerOne’s hosting plans. However, outside this area, there are no guarantees. In fact, in testing the speed of all web hosts in Malaysia, IPServerOne ranked at the bottom, with a rating of only C+.
If you are looking for a heftier plan with superior speed and advanced tech features and you serve a global customer base, you may want to check out SiteGround as an alternative since it has superior response times pinging Singapore, Japan and Sydney.
Next: See Our Preferred Host for Malaysia Websites