GreenGeeks interview with

Shelly Peacock from SpinbirdGroup.com


 

 

Is GreenGeeks the right choice for a web hosting plan for a website designer? We were lucky enough to catch up with Shelly Peacock, owner of The Spinbird Group, to find out about her experience with this green hosting company.

 

With a large and satisfied client base, it’s important that Shelly her team deliver great results, including reliable hosting. Here’s what Shelly had to say about GreenGeeks.

 

 

Welcome Shelly! Can you tell us a bit about how you got into the web design business?

 

I started in 2009 as a full time Graphic Designer, mainly for print. In 2010, I was hired by a friend to run his Media Company. This experience hurled me full on into WordPress website design. When that company went out of business, I continued on as my own entity.

 

The Spinbird Group specializes in working one-on-one with clients in order to make their life easier and expand their businesses online. We offer services that range from graphic design to SEO, artwork to advertising, as well as teaching computer and digital skills.

 
 

You are currently hosting 42 sites and have hosted with GreenGeeks for over five years now. Do you remember what made you select this particular web hosting company over others?

 

Well, not knowing where to even start, I Googled “good web hosting companies” and they popped up in the search results.

 

 

That was before Bitcatcha was founded so we understand you didn’t have a comprehensive resource available such as we now provide! Shelly, you have a 100GB VPS package with GreenGeeks. Why did you choose that particular plan?

 

I started with a reseller shared hosting account, but as my business grew, I had to have more space, and wanted more granular control over each site’s functionality and design. Many of my clients’ sites are integrated with ecommerce features and customized designs.

 

"Many of my clients’ sites are integrated with ecommerce features and customized designs."

 

 

So, you use GreenGeeks’ SSL certificates and dedicated IP address features for some of the websites you host. Are those features included with your VPS plan?

 

No, the IP packages are in groups of five, and have a monthly charge so I have to order those as needed. The SSL certificates are contracted and charged annually, and GreenGeeks installs them for me, which is an excellent service they provide.

 

"The SSL certificates are contracted and charged annually, and GreenGeeks installs them for me…"

 

 

Do you use the free domain name reseller account that comes with your VPS web hosting package?

 

Yes, but I primarily have my clients register their own domain names on their own chosen account. I have run into too many nightmares from the “renaissance” of the web where developers bought the domains, and later held them hostage. My business is much more transparent.

 

 

Have you ever had any issues with excessive downtime on any of your sites?

 

I have a couple that are huge- and sometimes their redundant backups hang but this is from my end, not the fault of GreenGeeks’s servers or policies.

 

 

What is your experience with GreenGeek’s tech support/customer service department? Would you say they are good or not so good at resolving your issues?

 

They are incredible. Specifically Ron Helms, who is my ‘go-to; guy. They go above and beyond with support, and the responses via email and chat are always very prompt, and fully resolve the issue.

 

"…the responses via email and chat are always very prompt, and fully resolve the issue."

 

 

It sounds like you have had a wonderful experience with GreenGeeks. So…the question I have to ask is, would you recommend GreenGeeks to other web developers? Why or why not?

 

Absolutely, specifically because they haven’t been gobbled up by EIG.

 

Note: Shelly is referring to the Endurance International Group, a huge conglomerate that owns many of the web hosting brands available on the market today.

 

 

Thank you, Shelly, for taking time from your busy schedule to inform others about GreenGeeks and their web hosting plans, specifically their VPS hosting package.

 

To learn more about Shelly’s service, do visit her site at The Spinbird Group. To learn more about the host, read our GreenGeeks review.

 


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